BotSong Support
Why is my MIDI or KAR only 15 seconds long?
Free mode has one limitation: the exported file is truncated to 15 seconds. Your project remains complete. Open the lifetime screen, purchase access or restore an existing purchase.
What does the €29.99 purchase unlock?
It permanently removes the 15-second limit for .mid and .kar exports on that store platform. It creates no subscription.
How do I restore my purchase?
Use Restore Purchases in the BotSong Lifetime screen with the same Apple or Google account used to buy it. Purchases do not automatically transfer between different stores.
Why is the displayed price different?
The store adapts price for country, currency and tax. €29.99 is the reference price. The price confirmed by the payment sheet applies.
Why does an instrument sound different in my DAW?
MIDI describes notes and commands, not recorded audio. Every General MIDI sound bank or virtual instrument may interpret the song differently.
How should I protect my work?
Regularly keep a .botsong copy and exports in a backed-up location. Autosave and Undo/Redo do not replace external backup.
What should I include in a support request?
Include device and system version, BotSong version, action performed, MIDI format if relevant and exact error text. Attach a music project only if you have the right to share it.